Reference

How We Handle Your Account Information

We collect what we need to run your account—login credentials, wallet activity from bKash, Nagad and Rocket deposits, and the support requests you send us.

Account & wallet dataDevice & access logsSupport conversation historyCookie & session trackingYour rights to request changes
130 bd How We Handle Your Account Information
DATA SAFEGUARDS

How We Protect What You Share

We encrypt your login credentials and payment details using industry-standard SSL so they travel securely between your device and our servers. Two-factor codes sent to your mobile add a second verification layer when you withdraw. Our team reviews unusual login patterns—multiple failed attempts from a new city, or a session that jumps between Dhaka and another country in minutes—and pauses the account until you confirm it. We delete closed accounts after the retention period required by regulation in supported regions, and we never share your information with marketing partners or data brokers.

SSL encryption

Every page you visit—login, deposit form, live lobby—runs over an encrypted connection so your password and bKash PIN stay private even on shared networks.

Session monitoring

We log your device type, browser and IP each time you sign in. If a new device appears we send a verification code to your registered mobile before letting the session proceed.

Cookie control

Session cookies keep you logged in while you browse; analytics cookies show us which pages load slowly. You can block non-essential cookies in your browser settings without losing access to your account.

Data retention

Active accounts retain full history for regulatory compliance. Once you close your account we anonymise personal identifiers after the minimum period local law requires in eligible regions.

PRIVACY CONTACT

How to Reach Us About Your Data

If you want to see what we hold, correct a mistake in your profile, or ask us to delete your account after it closes, our support team handles every request. Email us from your registered address so we can verify it's you, or open a live-chat session and mention privacy in the first line—the agent will route it to the right desk.

Email requests Send your data request from the email address on your account so we can match it instantly. Expect a reply within two business days with next steps or the file you asked for.
Live chat Open the chat bubble at the bottom right, type 'privacy request' and the agent will collect your details. For account deletion you'll need to confirm your registered mobile number as a second check.
Account dashboard Log in and visit the profile section to download a summary of your recent wallet activity, deposit history and open bets. For deeper archive requests use email or chat.

Privacy Policy Questions

We ask for your email address, mobile number and a password. When you make your first deposit we log the payment method—bKash, Nagad or Rocket—and your transaction reference so we can credit your wallet.

Yes. Email support from your registered address or open a live chat and ask for account closure. We will anonymise your profile after the retention period required by regulation in supported regions.

We share transaction records with payment processors to verify bKash, Nagad and Rocket deposits. We do not sell your data to advertisers or data brokers, and we only disclose account details if required by legal process.

Log in and visit your profile to export recent wallet activity and bet history. For a full archive including support tickets and login logs, email us from your registered address and we will send it within two business days.

We send a verification code to your registered mobile number before allowing the new session to proceed. If you did not request the login, change your password immediately and contact support to review recent activity.

Regulatory requirements in eligible regions set minimum retention periods for transaction logs. Once that window closes we anonymise your deposit and withdrawal history so it can no longer be linked to your identity.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.